REVERSE LOGISTICS

Reverse logistics is a crucial part of the supply chain but often “out of sight, out of mind”. If not managed well, it can drain a business’ profitability.

Reverse Logistics – What It Is & What We Do

What is Reverse Logistics?

Reverse logistics is the process of moving products back through the supply chain, from the customer to the business, for purposes such as returns, repairs, recycling, or product recalls. Unlike standard logistics, which delivers goods to customers, reverse logistics ensures products are collected, inspected, and processed efficiently—helping businesses recover value, reduce waste, and maintain compliance.

What We Do

At Locke Logistics, we specialise in end-to-end reverse logistics solutions powered by our advanced Warehouse Management System (WMS). We manage the full process for:

Product Recalls – Fast, traceable recall management with complete batch, lot, and serial number tracking.

Customer Returns & Rejections – Streamlined inspection, validation, and restocking processes to minimise disruption.

Repairs & Refurbishment – Coordinated handling to prepare products for resale or reuse.

Sustainable Disposal & Recycling – Responsible disposal or recycling to support your environmental goals.

From the moment a product enters our warehouse, we record and track key details, batch number, lot number, serial number, and manufacturing date. Ensuring complete visibility until final resolution. This means you can confidently manage recalls, verify rejections, and validate returns with total transparency.

Some benefits.

Reduced costs.
By planning ahead for returns and making the return order right, you can reduce related costs (administration, shipping, transportation, tech support, QA, etc.)
Customer retention.
Dealing with errors is just as important as making sales. If a customer had a bad experience with your product, you have to make it right. Fulfillment blunders can create educational opportunities. Learn how to keep your customers happy and engaged with your company – even after you’ve made a mistake.

Faster service.
This refers to the original shipping of goods and the return/reimbursement of goods. Quickly refunding or replacing goods can help restore a customer’s faith in a brand.
Reduced losses and unplanned profits.
Recover the loss of investment in your failed product by fixing and restocking the unit, scrapping it for parts, or repurposing it in a secondary market. With a good reverse logistics program in place, you don’t have to leave money on the table. Take a product that would otherwise just cost your company money and turn it into an unforeseen asset.

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